Terms of service
Welcome to AteliaSelyne!
The terms “we,” “us,” and “our” refer to AteliaSelyne. AteliaSelyne operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). AteliaSelyne is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNTS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or country of residence and that you have given permission for any minor dependants to use the Services on devices that you own or manage.
To browse our online store, create an account, or purchase products or services, you may be asked to provide information such as your email address, billing information, payment information, and shipping address.
You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary rights to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account. You may not sell, transfer, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to display and describe our products accurately. However, product colours and appearance may vary depending on your screen, device, lighting conditions, and display settings.
Many AteliaSelyne pieces are made from natural materials. Variations in colour, pattern, texture, veining, transparency, inclusions, size, and finish are natural characteristics and do not necessarily constitute defects.
For products identified as one-of-a-kind or stating that the exact piece pictured will be supplied, you will receive the specific piece shown, subject to minor differences caused by lighting and screen display.
We do not guarantee that the appearance or perceived quality of a product will exactly match its representation on your screen or your personal expectations.
Product descriptions, prices, specifications, and availability may be changed at any time without prior notice. We reserve the right to discontinue products and limit the quantity of products available to any person, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are submitting an offer to purchase products from AteliaSelyne. We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including product availability, suspected fraud, pricing errors, payment issues, or shipping restrictions.
An order is not accepted until we issue an order confirmation and successfully process the applicable payment.
Please review your order carefully before submitting it. Once processing or production has begun, we may be unable to accommodate cancellation or modification requests.
If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, telephone number, or other contact information provided when the order was placed.
Returns, exchanges, and refunds are governed by our Refund Policy.
You represent and warrant that products purchased through the Services are intended for your personal or household use and not for unauthorised commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions may change without prior notice. The price charged will be the price displayed when your order is submitted and will be included in your order confirmation.
Unless expressly stated otherwise, displayed prices may not include shipping charges, handling fees, customs duties, import taxes, or other applicable charges.
Prices offered through our website may differ from prices offered through third-party marketplaces, promotional campaigns, or other sales channels.
Promotions may be subject to separate terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
You agree to provide current, complete, and accurate account, payment, billing, and purchase information and to update such information when necessary.
You represent and warrant that:
1.The payment information you provide is accurate and complete.
2.You are authorised to use the selected payment method.
3.Your payment provider will honour the applicable charges.
4.You will pay all charges associated with your order, including applicable shipping fees and taxes.
SECTION 5 — SHIPPING AND DELIVERY
Order processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by shipping carriers, customs procedures, severe weather, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect address, an unclaimed package, a refused delivery, or an unsuccessful delivery attempt may be charged to you where permitted by applicable law.
Responsibility for loss or damage during delivery will be determined in accordance with applicable consumer law and our Shipping Policy.
Customs duties, import taxes, and other fees imposed by the destination country or region are the buyer’s responsibility unless otherwise stated at checkout.
For more information, please review our Shipping Policy.
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their contents—including trademarks, brand names, logos, text, product descriptions, photographs, graphics, illustrations, videos, audio, website design, page layouts, and other materials—are owned by AteliaSelyne, its affiliates, or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.
You may access and use the Services for personal, non-commercial purposes only.
Without our prior written permission, you may not reproduce, copy, distribute, modify, publish, publicly display, transmit, download, store, sell, license, or create derivative works from any part of the Services, except where permitted by applicable law.
Nothing in these Terms grants you any licence or ownership rights in the intellectual property of AteliaSelyne, Shopify, or any third party.
The AteliaSelyne name, logo, product names, designs, and slogans are trademarks or intellectual property belonging to AteliaSelyne or its affiliates or licensors. They may not be used without prior written permission.
All rights not expressly granted under these Terms are reserved.
SECTION 7 — OPTIONAL TOOLS
We may provide access to tools, services, or features supplied by third parties. We do not necessarily monitor or control these third-party tools.
Access to such tools is provided on an “as is” and “as available” basis without warranties, representations, conditions, or endorsement of any kind, to the fullest extent permitted by law.
Your use of optional third-party tools is at your own risk and discretion. You should review and understand the relevant third party’s terms and policies before using its services.
We may introduce new website features, tools, or resources in the future. Such features will form part of the Services and will be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may include links to websites, materials, or services operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, availability, security, policies, or practices of third-party websites or services.
If you access a third-party website through the Services, you do so at your own discretion and risk. You should carefully review the third party’s terms, privacy policies, and business practices before completing a transaction or providing personal information.
Questions, complaints, or claims concerning third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
AteliaSelyne is powered by Shopify, which enables us to provide the Services.
However, purchases made through our store are made directly between you and AteliaSelyne. Shopify is not the seller of the products offered by AteliaSelyne and is not responsible for the fulfilment of your order.
To the fullest extent permitted by applicable law, you acknowledge that Shopify is not responsible for any injury, loss, or damage arising from products purchased directly from AteliaSelyne.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.
SECTION 10 — PRIVACY POLICY
Personal information collected through the Services is processed in accordance with our Privacy Policy. Certain personal information may also be processed in accordance with the Shopify Consumer Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes information relating to your access to and use of the Services in order to operate and improve its platform.
Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than your country of residence.
Please review our Privacy Policy for more information about how AteliaSelyne, Shopify, and our service providers collect, use, disclose, and protect personal information.
SECTION 11 — FEEDBACK
If you submit, upload, publish, email, or otherwise provide ideas, suggestions, reviews, photographs, comments, proposals, or other content (“Feedback”), you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, publish, distribute, translate, and display that Feedback for purposes connected with operating, improving, and promoting the Services.
You represent and warrant that:
You own the Feedback or have all permissions necessary to provide it.
You have disclosed any compensation or incentive received in connection with the Feedback.
The Feedback does not violate these Terms or the rights of any third party.
We are not obligated to keep Feedback confidential, provide compensation for it, or respond to it.
We may monitor, edit, or remove Feedback that we reasonably consider unlawful, offensive, misleading, defamatory, obscene, abusive, or in violation of intellectual property, privacy, or other rights.
You may not use a false email address, impersonate another person, or misrepresent the source of any Feedback. You remain responsible for the accuracy and legality of the content you submit.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, or availability.
We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted, where permitted by applicable law.
If an order is cancelled after payment due to an error or product unavailability, the amount paid for the cancelled item will be refunded.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
For any unlawful, fraudulent, or malicious purpose.
1. To violate applicable international, national, provincial, state, or local laws.
2. To infringe our intellectual property rights or the rights of another person.
3. To harass, abuse, threaten, defame, discriminate against, or harm another person.
4. To submit false, misleading, or fraudulent information.
5. To distribute spam, unsolicited advertising, chain messages, or similar solicitations.
6. To impersonate another person, company, or organisation.
7. To upload or transmit viruses, malicious code, or other harmful material.
8. To collect, scrape, or track another person’s personal information without lawful authority.
9. To interfere with or circumvent the security or operation of the Services or any related website.
10. To reproduce, duplicate, copy, sell, resell, or exploit any part of the Services without authorisation.
We reserve the right to suspend or terminate access to the Services if we reasonably determine that these Terms have been violated.
SECTION 14 — TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms, misuse the Services, engage in fraudulent or unlawful activity, or where suspension or termination is otherwise reasonably necessary.
You remain responsible for all amounts owed up to the effective date of termination.
Provisions relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, privacy, and any other provisions intended by their nature to survive will remain effective following termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes. While we make reasonable efforts to maintain accurate information, we do not guarantee that all content will always be complete, current, or error-free.
To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided on an “as is” and “as available” basis, except where an express warranty or mandatory consumer protection applies.
We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits statutory warranties, consumer guarantees, or other rights that cannot lawfully be excluded or limited.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, AteliaSelyne and its affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or products purchased through the Services.
This may include loss of profits, revenue, savings, data, business opportunities, or replacement costs.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless AteliaSelyne, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal costs arising from:
1.Your material breach of these Terms.
2.Your violation of applicable law.
3.Your infringement of another party’s rights.
4.Your unlawful or unauthorised use of the Services.
We will notify you of any applicable claim and may control its defence and settlement. You agree to provide reasonable cooperation in connection with the defence of such a claim.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms.
The remaining provisions will continue to be valid and enforceable.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
These Terms and all policies or operating rules published through the Services constitute the entire agreement between you and us concerning your use of the Services and supersede prior or contemporaneous agreements and communications relating to the same subject matter.
Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.
SECTION 20 — ASSIGNMENT
You may not transfer, delegate, or assign these Terms or your rights or obligations under them without our prior written consent.
We may transfer or assign our rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, asset transfer, or similar business transaction, subject to applicable law.
SECTION 21 — GOVERNING LAW
These Terms and any separate agreements through which we provide the Services will be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which AteliaSelyne’s operating company is established, without limiting any mandatory consumer protection rights available to you under the laws of your country of residence.
Any disputes will be submitted to courts with competent jurisdiction, subject to any mandatory rights you may have to bring proceedings in another jurisdiction.
SECTION 22 — HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of any provision.
SECTION 23 — CHANGES TO THESE TERMS
You may review the current version of these Terms at any time on this page.
We may update, change, or replace any part of these Terms by publishing an updated version on our website.
Where required by applicable law, we will provide notice of material changes. Updated Terms will take effect on the date stated in the relevant notice or on the date they are published.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes, to the extent permitted by applicable law.
SECTION 24 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Brand: AteliaSelyne
Email: support@ateliaselyne.com
Company: HK XuanJi ShiJie Technology Limited
Address: Room 1804, Beverly House, 93–107 Lockhart Road, Wan Chai, Hong Kong Island, Hong Kong SAR